Delivery and return
Dispatch times as are as follows
In stock: 24 to 72 hours. Available in our central warehouses: 7 days. Usually dispatched within one week.
Items are dispatched Monday to Sunday, excluding bank holidays. The delivery time is between 1 and 5 working days after dispatch.
Domestic (SPAIN): Orders made within Spain are shipped without an extra cost. (Original shipping cost of 5 Euros financed by CASTIZO). CASTIZO uses Correos Express and it includes two delivery attempts.
International: Orders made internationally will have a real time calculated rate paid by the customer (Shipping costs are not financed by CASTIZO). CASTIZO uses DHL, GLS, FedEx, and other premium logistic companies as their Shipping partner for international orders. Delivery charges DO NOT cover any eventual import costs for non EU countries.
Returns and exchanges
If you are not satisfied after receiving your order, you have a period of 7 days from the date of receipt to return or exchange the item(s).
- The product must not have been used.
- The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
- The products that are personalized can not be returned.
Domestic Return shipping is financed by CASTIZO, for more information contact firstname.lastname@example.org explaining the situation and including the order number.
International Return shipping is not financed by CASTIZO, for more information contact email@example.com explaining the situation and including the order number.
Products with default have to be shipped back and is financed by CASTIZO and these can only be exchanged. This period of time can varied depending on the existence of stock.
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.
If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “returns and exchanges”).
You may also contact our customer service helpline to cancel your order, provided the order has not already been dispatched.
*This page is originally written in English and automatically translated in different languages. We encourage to read this page in the original version.