Delivery and return

Dispatch times as are as follows

In stock: 24 to 72 hours. Available in our central warehouses: 7 days. Usually dispatched within one week.

Items are dispatched Monday to Sunday, excluding bank holidays. The delivery time is between 1 and 5 working days after dispatch.

 

Shipping

Domestic (SPAIN): Orders made within Spain are shipped without an extra cost. (Original shipping cost of 5 Euros financed by CASTIZO). CASTIZO uses Correos Express and it includes two delivery attempts.

International: Orders made internationally will have a real time calculated rate paid by the customer (Shipping costs are not financed by CASTIZO). CASTIZO uses DHL, GLS, FedEx, and other premium logistic companies as their Shipping partner for international orders. Delivery charges DO NOT cover any eventual import costs for non EU countries.

 

Returns and exchanges

If you are not satisfied after receiving your order, you have a period of 7 days from the date of receipt to return or exchange the item(s).

  • The product must not have been used.
  • The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
  • The products that are personalized can not be returned.

Domestic Return shipping is financed by CASTIZO, for more information contact orders@castizostore.com explaining the situation and including the order number. 

International Return shipping is not financed by CASTIZO, for more information contact orders@castizostore.com explaining the situation and including the order number. 

Products with default have to be shipped back and is financed by CASTIZO and these can only be exchanged. This period of time can varied depending on the existence of stock. 

 

 

Handmade and Customizable Products

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
Notify the third-party seller within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

 

Cancellations

You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.

If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “returns and exchanges”).

You may also contact our customer service helpline to cancel your order, provided the order has not already been dispatched.

 

*This page is originally written in English and automatically translated in different languages. We encourage to read this page in the original version. 

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